German Speaking Fraud Agent Job in Milton Keynes

German-Speaking Fraud Agent

Competitive

Milton Keynes

THE ROLE
Working as a Fraud Agent you will be working in partnership with one of Europe’s largest banking groups as an integral part of their Fraud team. Dealing directly with a wide range of personal and corporate customers in order to provide a discrete, trustworthy and helpful Fraud detection and correction service, reassuring customers and assisting them throughout the process, you will be responsible for ensuring that the bank’s customers are provided with the highest quality service during what is quite a stressful time for a customer.

ESSENTIAL DUTIES

• To contact customers by telephone and letter to notify them about suspicious activity.
• Identify multiple types of fraud on an account
• Block cardholder account where fraudulent activity is suspected and follow any formal reporting process to ensure the client is aware
• Action requests from client bank to unblock accounts where necessary
• Report accounts with card requests, pin recorders, address changes and picture changes to client bank
• Administration, back office work and handling/processing customer refunds, credits and debits.
• Hand over cases which require on-location visits, statements attendance at court and liaison with police to client bank
• To provide continuous information and a strong level of communication to the client bank Data Analytics and Risk Policy group.
• Establish both oral and written communication with relevant parties i
• Has the ability to handle investigations that are complex and routine: refers only the most difficult issues to senior staff
• Develops and applies complex skills in procedures, processes and techniques appropriate for this position
• Maintains and exceeds acceptable level of productivity, measured by the number of cases and amount recovered
• Provide clear and constructive feedback to lever performance and service delivery for the team
• To take responsibility for the fraud detection and warning process through the use of our detection systems.
• To keep updated on Fraud policies and strategies
• Remains up to date of all chargeback processes and applicable laws on card fraud
• Understand and manage company policy regarding internal fraud

Qualifications
-German to native-speaker standard
-Experience of working within an office environment
-Interest in the banking/fraud prevention sectors