Pensions Administrator
Career information and advice on being a Pensions Administrator

In your role as a Pensions Administrator you will ensure that group and personal pension schemes operate effectively on a day-to-day basis. 

You will not be required to advise people of which pensions to choose but it will be necessary to have a combination of interpersonal skills and financial knowledge to perform the role effectively.

Attention to detail is extremely important as the Financial sales and advice industry are highly regulated and so in the role of Pensions Administrator you will be required to do a lot of precise administrative work. Although this can be time consuming it is equally a very important aspect of the work that you will be expected to complete.

Your Functions May include

As a Pensions Administrator you would be responsible for the information your clients require in order to make an informed decision about their pensions and therefore their future.  Your role will largely be administrative in nature and involve processing contributions and calculating benefits.  You will need numerical skills to arrange payment of pensions, lump sums in addition you will prepare monthly statements.

Maintaining accurate records is imperative in your job. You will also be expected to be computer literate in order to use computerised systems to look up information and update pension scheme member records.  In the event that a client changes employers you will need to have accurate records in order to transfer benefits to another pension provider.  You will also answer enquiries via the telephone, in writing and via email.

The Pensions and financial industry is highly regulated and it will be a part of your job to liase with other departments to ensure compliance with all legal and regulatory aspects of pensions administration.  Although you will be mainly office bound in order to provide customer service you may be required to attend informative presentations in order to keep up to date with pension and tax laws if so required.