One emergency services worker has told of how rewarding it can be to work in ambulance call centre jobs
Danielle Czekalskyj spoke to the Nottingham Evening Post after moving into a new call handling centre on the outskirts of the city.
From there, she helps to coordinate the response of emergency vehicles as part of the East Midlands Ambulance Service.
And the 25-year-old notes the advantages of modern facilities for people in call centre jobs.
"It can be a really stressful job but it is rewarding," she tells the publication.
"It makes it a lot easier coming into an environment where there are all these facilities."
The Evening Post adds that, in March 2009, 37,000 calls were made across the East Midlands to the call handling centre.
Meanwhile, 64-year-old Keith Thrower yesterday stepped down from his role as technician team leader for the East Midlands Ambulance Service.
Having spent 45 years working for the service, he too said that technological developments mean more can be done now than was possible in the past to respond to medical emergencies.
Morgan Jamison, marketing manager at Careers and Jobs UK, says: "So many of us fail to realise how much the community relies on emergency services call centres. When we're in trouble we are often panicked, frightened and in need of assistance or reassurance. The staff at these call centres often have to calm us down, get a clear understanding of the problem and the necessary information required before deciding on the right course of action. Jobs in the emergency services are demanding, they require a cool head, practical thinking, empathy and very good communication skills, but for the right individuals these jobs can be very rewarding."